Refund Policy

Return & Refund Policy

Effective Date: 04 May 2025

This Return and Refund Policy (“Policy”) applies to all purchases made through Ascndtn.com.

1. Overview

If you’re dissatisfied with your purchase, this Policy explains our return and refund process. 

2. Change of Mind

  • “Change of mind” returns are offered at our discretion.
  • Items must be unopened and in resalable condition.
  • Requests must be made within 30 days of purchase.
  • Approved returns may result in a store credit or refund.
  • Please contact us first before returning anything.

3. Consumer Guarantees (Faulty or Defective Products)

You’re entitled to remedies for faulty products:

  • Major Failures: You can choose a refund or replacement.
  • Minor Failures: We may repair, replace, or refund at our discretion.

We may request evidence (e.g., photos) to assess the defect or fault.

4. Initiating a Return or Refund

  1. Contact Us: Email Ascndtn@gmail.com  with your order number and reason.
  2. Wait for Authorisation: We’ll review your request within 2–5 business days.
  3. Ship (if needed): If the product is faulty, we may provide a prepaid label. Otherwise, postage costs may be on you.

5. Refund Processing

Once we receive and inspect any returned item (if required), we’ll confirm the outcome. Approved refunds are issued to your original payment method. Processing times vary by bank or payment provider.

6. Replacement or Exchange

If your product is defective, damaged, or significantly different from its description, we may offer a replacement or exchange at no extra cost.

7. Exceptions

  • We may refuse returns or refunds if we detect fraud or misuse.
  • Shipping costs are typically non-refundable, unless the product is faulty or we’re at fault.

8. Contact Us

If you have any questions, email Ascndtn@gmail.com .

9. Updates to this Policy

We may update this Policy at any time. Changes will be posted on our website with an updated effective date.